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Dear customers, due to COVID-19, our site is not yet fully operated as some products are not in stock.
Dear customers, due to COVID-19, our site is not yet fully operated as some products are not in stock.

Delivery Information

Product Value and Scope of Responsibility

The company reserves the right to not deliver products in the event that the address details and incomplete shipping information.

If damage occurs directly from delivering the product, the company will be responsible for the product according to the value of your paid product.

In case of product rejection, the company reserves the right to return shipping charges in all cases.

The shipment will be shipped in full shipment, not partial shipment.

The delivery period will be counted only on the business day (Monday-Friday). In case of placing an order from 17:00 onwards, the process will be processed the next day. Some products may have to wait for pre-order and may result in a longer delivery time than specified.

The delivery of products to customers in the period of 2-5 days (excluding Saturdays and Sundays), starting from the date that the customer paid for the products or completed orders.


Delivery of products to customers Sometimes it may be affected by delay due to force majeure ,natural disaster, or political impact which results in a delivery delay of more than 5 business days. The company will coordinate with a private transportation company to fix the problem for customers to receive products as quickly as possible.

The shipping officer, our 3rd party logistic company,  is the only person delivering the product do not have the power to decide to return products in all cases If in doubt

Shipping Area and Shipping Rate

In Bangkok Metropolitan Region (Bangkok, Nakhon Pathom, Nonthaburi, Pathum Thani, Samut Prakan and Samut Sakhon, the shipping fee is THB 69 / Order.

In other provinces excepting Bangkok Metropolitian Region, the shipping fee is THB 89 / Order.

Tracking Information

Customers can check the delivery status of the products through the service system of a private carrier by entering the tracking number which is shown in the list of customer order information as follows:

 

Please contact Earth Mart Online Customer Service at 089-770-4565 for further information.