Skip to content
Dear customers, due to COVID-19, our site is not yet fully operated as some products are not in stock.
Dear customers, due to COVID-19, our site is not yet fully operated as some products are not in stock.

FAQ

This page is designed to help you find the answers to questions you may have about our online store and the services and features we offer. We hope you will find the answer you require here but if you still cannot find the answer to your question please contact us.

  • Orders / Delivery
  • Products
  • Payment
  • Is it safe to order online?
    Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.

    Can I change my order?

    Once your order has been placed, if you wish to change your order, please contact us within 24 hours prior to dispatch. Please, enter your details carefully at checkout to ensure all details are correct. If you wish to cancel your order, we will be happy to assist you return your order once you have received it.

    Where is my order?
    When your order is dispatched you should receive a confirmation email of dispatch. However, if you do not receive an email, it may have gone into the spam folder or may have been rejected by your security systems if our email was not added to your contacts. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours, though it can take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two. If you place multiple orders within a short period of time, your orders may be consolidated. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay once and we will send you a confirmation e-mail to advise there is more than one parcel. Please see our Delivery section for more information on how long it should take to receive your order.

    How can I track my order?
    Customers can check the delivery status of the products through the service system of a private carrier by entering the tracking number which is shown in the list of customer order information as follows.

    What are your delivery charges?
    In Bangkok Metropolitan Region (Bangkok, Nakhon Pathom, Nonthaburi, Pathum Thani, Samut Prakan and Samut Sakhon, the shipping fee is THB 69 / Order. In other provinces excepting Bangkok Metropolitian Region, the shipping fee is THB 89 / Order.

  • Are all the products you sell organic?
    Earth Mart offers a variety of brands, each with their own formulation philosophies that range from 100% organic to simply natural. Though not all products we carry are 100% natural, organic or organic certified, we avoid all the toxic chemicals known to be harmful such as parabens, SLS, UREA, Phthalates and many more and we provide comprehensive information about each brand and product on our website so customers can make an informed choice.

    Are all the products you sell cruelty free?
    Earth Mart operates a cruelty free cosmetics policy. None of our brands conduct animal testing during product development. However, some of our cosmetics contain carmine, an extract taken from the shells of the red cochineal beetle and we accept it because is the only 100% natural and non-toxic red pigment ingredient available. Also a minority of our brands conduct animal testing after product development strictly to satisfy individual countries legal requirements while alternative testing methods are being discussed. If a product contains carmine or if it's cruelty-free, it is clearly labelled in the product 'Details' or 'Ingredients' tab.

  • What cards do you accept?
    We accept payment by Visa, Mastercard, JCB.

    Can I pay by any other method?
    You can pay your purchases by PayPal or bank transfer. Select the appropriate payment method when placing your order. If any of these payment methods are unsuitable, please contact us and we will be happy to discuss other payment options.